CARSNACKS – PRIVACY POLICY
Effective Date: 14 May 2025
1. INTRODUCTION
1.1 Carsnacks Pty Ltd (ACN 685 351 866) (“Carsnacks”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”).
1.2 This Privacy Policy explains:
- What types of personal information we collect and hold;
- How we collect, use, and disclose your personal information;
- Your rights to access and correct your personal information;
- How to make a complaint about our privacy practices.
1.3 By accessing and using the Carsnacks Platform (website, app, or services), you agree to the terms of this Privacy Policy.
2. DEFINITIONS
In this Privacy Policy:
- Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable.
- Platform means the Carsnacks mobile application, website, and related services.
- User means any individual accessing or using the Platform, including customers, merchants, and delivery partners.
- Sensitive Information means information about racial or ethnic origin, political opinions, religious beliefs, health information, or criminal record.
3. WHAT INFORMATION WE COLLECT
We collect the following types of Personal Information:
3.1 Information you provide directly:
- Name, email address, phone number, delivery address;
- Date of birth (for eligibility verification);
- Payment method details (processed securely via third-party providers);
- Order history and preferences;
- Identification documents (where required for delivery drivers or merchants).
3.2 Information we collect automatically:
- Device information (model, operating system, device identifiers);
- IP address, browser type, location data;
- Usage data (pages visited, time spent, interaction with the Platform);
- Cookies and similar tracking technologies.
3.3 Information from third parties:
- Identity verification services (e.g., VEVO for visa status);
- Payment service providers (e.g., Stripe);
- Background check providers (for delivery drivers);
- Publicly available sources.
4. HOW WE USE YOUR PERSONAL INFORMATION
We may use your Personal Information for the following purposes:
4.1 Providing and improving the Platform:
- To process orders, facilitate deliveries, and manage your account;
- To verify your identity and eligibility to use our services;
- To customise your user experience and improve our services.
4.2 Communications:
- To send order confirmations, service updates, support messages;
- To send promotional materials, special offers, surveys, and other marketing communications (only where you have consented or where permitted by law).
4.3 Compliance and security:
- To comply with legal obligations, such as record-keeping requirements;
- To detect, prevent, and respond to fraud, abuse, security incidents, and legal requests.
4.4 Analytics and research:
- To analyse usage trends, improve functionality, and conduct market research.
4.5 Recruitment and onboarding (for drivers and merchants):
- To assess eligibility to become a registered Delivery Partner or Merchant.
5. DISCLOSURE OF PERSONAL INFORMATION
We may share your Personal Information with:
5.1 Merchants and Delivery Partners:
- To facilitate the fulfilment and delivery of your orders.
5.2 Third-party service providers:
- Payment processors (e.g., Stripe);
- Identity verification services;
- IT hosting, cloud storage, analytics, and customer support providers.
5.3 Related entities:
- Companies within the Carsnacks corporate group (if applicable) for business operations.
5.4 Legal and regulatory authorities:
- Where required to comply with applicable laws, regulations, court orders, subpoenas, or government requests.
5.5 Business transfers:
- In the event of a merger, acquisition, reorganization, or sale of assets, your Personal Information may be transferred as part of the business assets.
5.6 With your consent:
- We may disclose information to third parties where you have expressly consented to the disclosure.
6. OVERSEAS TRANSFERS OF PERSONAL INFORMATION
6.1 Some of our third-party service providers (such as cloud storage or payment processors) may be located outside Australia, including but not limited to the United States, Singapore, or the European Union.
6.2 Where Personal Information is transferred overseas, we take reasonable steps to ensure that the overseas recipients do not breach the Australian Privacy Principles (APPs).
6.3 By using the Platform, you consent to such overseas transfers where necessary to provide the services to you.
7. SECURITY OF PERSONAL INFORMATION
7.1 We take reasonable technical, administrative, and physical safeguards to protect Personal Information from:
- Unauthorised access;
- Loss, misuse, or disclosure;
- Modification or destruction.
7.2 Specific security measures we implement include:
- Encryption of data in transit and at rest;
- Role-based access controls;
- Multi-factor authentication for internal systems;
- Regular security audits and vulnerability assessments.
7.3 Despite our efforts, no method of transmission over the Internet or method of electronic storage is completely secure.
Accordingly, we cannot guarantee absolute security.
8. DATA RETENTION
8.1 We retain your Personal Information for as long as necessary to:
- Provide you with services;
- Comply with our legal obligations;
- Resolve disputes;
- Enforce our agreements.
8.2 Generally:
- Customer order history is retained for at least 7 years (required for tax and business records under Australian law);
- Driver and Merchant onboarding records are retained for compliance purposes;
- If you close your account, certain information may still be retained where required by law or for legitimate business interests.
8.3 When we no longer need Personal Information, we securely delete, destroy, or anonymise it.
9. YOUR PRIVACY RIGHTS AND CHOICES
9.1 Access:
You have the right to request access to the Personal Information we hold about you, subject to certain exceptions allowed by law.
9.2 Correction:
If you believe that any Personal Information we hold about you is incorrect, incomplete, or outdated, you may request correction.
9.3 Deletion:
You may request the deletion of your Personal Information, subject to limitations where we are required to retain it by law.
9.4 Opt-Out of Marketing:
You may opt out of receiving marketing communications from Carsnacks at any time by following the unsubscribe link in the communication or by contacting us directly.
9.5 Cookies and Tracking Preferences:
You can control cookie settings through your browser preferences or your device settings.
10. COOKIES AND TRACKING TECHNOLOGIES
10.1 We use cookies, web beacons, and similar technologies (“Cookies”) to:
- Recognise your device and preferences;
- Enable essential Platform functionality;
- Analyse Platform traffic and user behaviour;
- Deliver targeted advertising (where permitted).
10.2 You can control or disable Cookies through your browser settings or device settings.
However, disabling Cookies may affect your ability to use parts of the Platform.
10.3 Third-party analytics services (such as Google Analytics) may also collect information via Cookies.
11. CHILDREN’S PRIVACY
11.1 The Platform is not directed at individuals under the age of 18 years.
11.2 We do not knowingly collect Personal Information from children under 18.
If we become aware that we have inadvertently collected information from a minor, we will promptly delete such data.
12. COMPLAINTS HANDLING
12.1 If you have any concerns or complaints about how we handle your Personal Information, please contact us using the details below.
12.2 We will acknowledge receipt of your complaint within 7 days and aim to investigate and respond within 30 days.
12.3 If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
13. CHANGES TO THIS PRIVACY POLICY
13.1 We may amend this Privacy Policy from time to time to reflect changes in law, best practices, technology, or our business operations.
13.2 Updated versions of this Privacy Policy will be published on the Platform with a new effective date.
13.3 Continued use of the Platform after any changes constitutes acceptance of the updated Privacy Policy.
14. CONTACT INFORMATION
For any questions, concerns, or complaints about this Privacy Policy, please contact us at:
- Carsnacks Privacy Officer
- Email: privacy@carsnacks.com
